Help centre

Frequently asked questions

Everything from how our patented actives work to shipping and returns. Can’t find it? Email office@bmpharma.com.

Brand, claims & trust

What we stand behind, and what we may legally say.

What makes Bio Medical Pharma different?

Start with what you can check: the named ingredient, its amount per serving and the recommended intake. Our range includes NovaSOL® micellar curcumin, KSM-66® root extract and Naticol® fish collagen. Product pages bring together the formula, directions and available laboratory reports, so you can see what a report tested and which batch it covers.

Are your products medicines or food supplements?

All Bio Medical Pharma products are food supplements, not medicines. They are intended to complement a varied, balanced diet and a healthy lifestyle — not to diagnose, treat, cure or prevent any disease. A food supplement should not be used as a substitute for a varied and balanced diet.

If you have a medical condition, are pregnant or breastfeeding, or take prescription medication, talk to your doctor or pharmacist before use.

How do I check the information on a product page?

Each product page brings together the complete ingredient list, amounts per recommended serving, directions and warnings. We link relevant ingredient research and product documentation so you can explore the formula in more detail. Laboratory reports identify the batch and the tests performed.

Where are your products manufactured?

Bio Medical Pharma supplements are manufactured in the European Union to EU food-supplement standards. The bmpharma.com store is operated by Holity sp. z o. o., based in Rąbień, Poland (KRS 0000900905).

Who operates this shop?

The bmpharma.com and bmpharma.de shop is operated by Holity sp. z o. o., Aleksandrowska 9, 95-070 Rąbień, Poland, registered under KRS 0000900905. You can contact the operator at office@bmpharma.com. Full company information is in the legal notice.

Choosing & using our products

Formats, dosing, suitability and storage.

What is NovaSOL® curcumin, and why is there no piperine?

NovaSOL® holds curcumin in water-dispersible liquid micelles. In the human study by Schiborr et al. (2014), the micellar formulation showed 185× higher bioavailability than native curcumin powder, measured as total-curcumin exposure over 24 hours (AUC).

Licur brings this technology into a daily capsule with no added piperine. See the study.

How do I choose the right product for me?

Compare the ingredient amounts, serving instructions and dietary suitability. For curcumin, Licur Max is the vegan option; Licur 7000 adds vitamin D3. Both use NovaSOL® and come in 30- or 60-capsule packs.

At one capsule daily, choose 30 or 60 daily servings to fit your routine. Need help choosing a formula? Contact us.

Are there any safety warnings or precautions before taking your supplements?

Yes — a few standard precautions apply. Read the recommended daily intake on the label and do not exceed it; check the ingredient list if you have allergies; and keep supplements out of the reach of young children. Food supplements are not intended for children, or for pregnant or breastfeeding women, unless the label states otherwise.

If you take medication — for example blood-thinning (anticoagulant) medicines — or have a health condition, ask your doctor or pharmacist first. Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.

Where can I find the product ingredients and directions for use?

Always follow the recommended daily intake printed on each product's label — it states exactly how many capsules to take and how often, and you should not exceed it. As a general guide, capsules are taken with water, and some are best taken with a meal, so check the directions on your specific product.

NovaSOL® micellar curcumin is water-dispersible, so it can be taken with water and does not require a high-fat meal alongside it. If you're unsure, email office@bmpharma.com, or ask your doctor or pharmacist.

Which products suit vegan diets, and where do I check allergens?

Licur Max and our algae omega-3 are vegan options. Fish-oil omega-3 and Hi! Collagen contain ingredients from fish. Formulas and capsule shells vary, so check the complete ingredient list and allergen warning for your chosen product, including any “may contain” statement.

How should I store your supplements, and what is the shelf life?

Store them in a cool, dry place out of direct sunlight and out of the reach of young children, unless the label says otherwise. Each pack is printed with a best-before date and any specific storage instructions — always follow what's on your product. Once opened, keep the pack closed between uses.

How can I check that a product is genuine?

Check the seller, product name, intact safety seal, batch number and best-before date. This shop is operated by Holity sp. z o. o. If a pack or listing looks unfamiliar, send the product name, seller details and a photo of the batch number to office@bmpharma.com. We can check the details before you use it.

What products are in the range?

The range includes Licur curcumin, fish- and algae-based omega-3, vitamin D3 + K2, B-complex, MagActive magnesium, Hi! Collagen, KeratinCell, LipidCell, berberine and KSM-66® ashwagandha. Compare individual products and three-packs in all products. Each product page gives its own formula and serving instructions.

Orders, delivery & returns

Shipping, payments, tracking and getting help.

Where can I find information about withdrawal, returns and damaged or incorrect items?

As an EU consumer, you have a statutory 14-day right of withdrawal, subject to the applicable exceptions. You can notify us by email or use Withdraw from contract; a particular form is not compulsory. Separately, we offer voluntary returns within 30 days for eligible unused, unopened products. Return postage is at your cost under our policy.

The voluntary offer does not limit your statutory rights. See the full returns policy for deadlines, refunds and the exception for opened health or hygiene seals.

Do you have retail store locations?

No. Bio Medical Pharma is an online-only brand — we sell through bmpharma.com and Amazon and do not operate any physical retail stores.

Can I enquire about bulk or wholesale orders?

Yes. Email office@bmpharma.com with the products, quantities and destination country. We will confirm availability and the terms for your specific order before you commit.

How do I contact customer service?

Email office@bmpharma.com, call +49 174 5498036 or use our contact page. For an order question, include your order number; for a product question, include its name and, where relevant, the batch number.

Where can I find current offers or discount codes?

Current offers and any newsletter welcome offer are shown on the website. Read the conditions displayed with the offer, including exclusions and whether codes can be combined. Your order summary at checkout shows the discount actually applied before you pay.

Can I choose express delivery?

The shipping options available for your address appear at checkout. We dispatch shop orders with DPD. If you need an order by a particular date, contact us before buying so we can check the delivery options for your destination.

Which countries do you deliver to?

We deliver with DPD to 25 EU countries. Germany is free on every order. For the other supported destinations, delivery costs €5.99 or €8.99 depending on the country and is free from €70. We do not currently deliver to Cyprus, Malta or countries outside the EU. See the country list and rates in our shipping policy.

When is delivery free?

Delivery to Germany is free with no minimum order. Delivery to our other supported EU destinations is free from €70; below that, the country-specific rate is €5.99 or €8.99. Check the shipping total shown at checkout before placing your order. View the rates.

How long does delivery take?

Orders placed before 14:00, Berlin time, on a business day are usually dispatched that day. Transit time then depends on the destination and DPD’s delivery schedule. Your dispatch email contains tracking for the latest parcel status and expected delivery. Weekends and public holidays can affect timing.

Contact us before ordering if you need delivery by a specific date.

Which payment methods can I use?

The payment options available for your order are shown in Shopify checkout. They can vary by country, device and payment provider. Review the payment method, currency and final total before confirming your purchase.

Do you offer subscriptions or recurring orders?

No. Orders on bmpharma.com are one-time purchases — we do not currently offer subscription or auto-replenishment plans.

Do you deliver to the United Kingdom?

This shop does not currently deliver to the United Kingdom. We serve the 25 EU destinations listed in our shipping policy. Availability on a marketplace is separate from delivery through bmpharma.com.

Can I track my order?

Yes. You'll receive an email with tracking information as soon as your parcel ships. You can also view tracking and order history from your customer account at bmpharma.com.

Still have questions?

We usually reply within one business day.

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