My order
I have a promotional code, where can I use it?
You can enter the promotional code in the shopping cart in the appropriate field. After entering the code, the order amount will automatically be recalculated.
How much does shipping cost?
We offer free delivery within Germany.
How do I cancel or change my order?
To cancel or change your order, please contact us as soon as possible. If your order has not yet been dispatched, we will try to cancel or amend it.
Can I return the products I ordered?
Yes, products can be returned without question within 30 days. For more information, see our returns policy page.
What are the available shipping methods?
Detailed information on the available shipping methods can be found on our website under the shipping and payment page.
My account
What does creating an account enable me to do?
Creating an account allows you to place orders more easily, track your order status and manage your personal data.
I can't remember the password to my customer account, what should I do?
If you have forgotten your password, go to the login page and click on the "Forgot password" link. You will receive an email with instructions on how to reset your password.
How do I sign up for the newsletter?
You can subscribe to our newsletter at the bottom of our homepage. Simply enter your email address and click 'Subscribe'.